Returns & Exchanges

At Lux Garage Doors, we stand behind the quality of our premium hardware and craftsmanship. If you are not completely satisfied with your purchase, we offer a 30-day return window for all standard-sized products in their original packaging.

1

Initiate Your Request

Contact our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare for Shipment

Securely pack the garage door components or hardware in their original shipping crates to prevent damage during transit.

3

Schedule Pickup

For oversized door panels, we will coordinate a freight carrier pickup at your location; for smaller hardware, use the provided prepaid shipping label.

4

Quality Inspection & Refund

Once our warehouse team inspects the items for resale condition, your refund will be processed to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing